01Acceptance of Terms

These Terms of Service (“Terms”) form a legally binding agreement between you (“you” or “your”) and Clairos LLC (“Clairos”, “we”, “us”, or “our”), governing your access to and use of our cybersecurity advisory and consulting services, training and leadership programs, digital products, the Clairos GRC platform, and the clairos.com website (collectively, the “Services”).

By creating an account, purchasing a product, engaging our services, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, you must not use the Services. Specific consulting engagements may also be governed by a separate statement of work or master services agreement, which controls in the event of a conflict with these Terms.

02Description of Services

Clairos is a cybersecurity services company providing governance, risk, and compliance (GRC) solutions to executives, boards, and organizations. Our Services include, but are not limited to:

• Advisory & Consulting: Cybersecurity strategy, program development, risk assessments, framework alignment, and virtual CISO engagements.
• Training & Leadership Programs: Executive and board-level curricula, courses, and educational content such as the Cybersecurity Leadership Mastery program.
• Digital Products: Downloadable project plan libraries, ebooks, templates, and reference materials.
• Clairos GRC Platform: A software platform unifying governance, risk management, compliance, cyber risk quantification, and continuous evidence collection, with AI-assisted workflows.

We may add, modify, or discontinue features of the Services from time to time. Material changes affecting paid subscriptions will be communicated in advance where reasonably practicable.

03Account Registration

To access certain Services, you must create an account with accurate and complete information. You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately at security@clairos.com if you suspect unauthorized access.

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to create an account or use the Services.

04Fees, Subscriptions & Billing

4.1 Pricing

Fees for consulting engagements are set out in the applicable proposal or statement of work. Subscriptions to the Clairos GRC platform and purchases of digital products and programs are charged at the prices displayed at the time of purchase. Current platform pricing and plan details are incorporated into these Terms by reference.

4.2 Payment Processing

Payments are processed securely through our PCI-DSS-compliant payment processor. We never store or have access to your full payment card details.

4.3 Auto-Renewal

Subscription plans automatically renew at the end of each billing cycle unless cancelled before the renewal date. We will send a renewal reminder before each renewal. You may cancel auto-renewal at any time through your account settings or by contacting support.

4.4 Refunds

Subscription fees may be refunded within 7 days of the initial purchase. Because digital products and downloadable content are delivered immediately and cannot be returned, all sales of digital products are final once accessed or downloaded, except where required by applicable law. Refunds for training programs are governed by the terms presented at enrollment. Refund requests should be sent to billing@clairos.com.

4.5 Price Changes

We may modify pricing with at least 30 days’ notice before any increase takes effect for existing subscribers, who will be charged the new rate upon their next renewal.

05License to Digital Products & Training Content

Upon purchase, Clairos grants you a limited, non-exclusive, non-transferable, revocable license to access and use our digital products and training content for your own internal business or professional use. Unless expressly permitted in writing, you may not:

• Resell, redistribute, sublicense, or publicly share the products or content;
• Reproduce or repackage the materials for commercial distribution;
• Remove or alter any copyright, trademark, or proprietary notices.

All digital products and training content remain the intellectual property of Clairos LLC.

06Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

• Upload, transmit, or distribute content that is illegal, harmful, infringing, or otherwise objectionable;
• Use the Services to engage in fraud, deception, or any unlawful activity;
• Attempt to gain unauthorized access to the Services, other accounts, or our infrastructure;
• Reverse engineer, decompile, or attempt to extract source code from the Clairos GRC platform or any component;
• Use automated scripts, bots, or scraping tools that impose an unreasonable load on our systems;
• Resell or redistribute access to the Services without a written agreement;
• Circumvent usage limits, security measures, or access controls.

We may investigate suspected violations and suspend or terminate accounts that violate these Terms, with or without notice depending on severity.

07AI-Assisted Features

Certain features of the Clairos GRC platform use artificial intelligence to assist with tasks such as control mapping, evidence summarization, policy drafting, and risk analysis. You acknowledge and agree that:

• AI output is a starting point, not a final determination. You are responsible for reviewing, validating, and approving any AI-assisted output before relying on it.
• AI-assisted output may contain errors, omissions, or inaccuracies; we do not guarantee its accuracy, completeness, or suitability for any particular purpose.
• You must ensure that your use of AI-assisted features complies with applicable laws, regulations, and frameworks relevant to your organization.
• Prompts and responses are processed by our AI providers under data-processing terms and are not used to train their general-purpose models.

08Client Data Ownership

Your data is yours. You retain full ownership of all Client Data you upload to or generate within the Services. You grant Clairos a limited, non-exclusive, royalty-free license to process, store, and transmit your Client Data solely to provide the Services to you. This license terminates when your engagement or subscription ends and your data is deleted under our data retention practices.

You may export your Client Data in standard formats during your subscription and during the post-cancellation grace period described in our Privacy Policy.

09Intellectual Property

The Services—including the Clairos GRC platform, its source code, architecture, design, interfaces, documentation, course materials, frameworks, methodologies, branding, and logos—are owned exclusively by Clairos LLC and protected by copyright, trademark, trade secret, and other intellectual property laws.

Your subscription or purchase grants a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes. It does not grant any right to modify, copy, distribute, sell, or create derivative works based on the Services. “Clairos” and the Clairos logo are trademarks of Clairos LLC.

10Professional Services Disclaimer

11Limitation of Liability

12Termination

By you: You may cancel your subscription or terminate your account at any time through your account settings or by contacting support@clairos.com. Upon cancellation, your account enters a grace period during which you may export your data, after which it is deleted under our retention practices.

By us: We may suspend or terminate your access immediately, without notice, if you violate these Terms, engage in fraudulent activity, or fail to pay fees, or as required by law. We may also terminate with reasonable notice for other reasons, including discontinuation of a Service. Sections covering Acceptable Use, Client Data Ownership, Intellectual Property, the Professional Services Disclaimer, Limitation of Liability, Governing Law, and Dispute Resolution survive termination.

13Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wisconsin, United States, without regard to its conflict of law provisions. Any legal action arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Waukesha County, Wisconsin, and you consent to the personal jurisdiction of such courts.

14Dispute Resolution

Before initiating formal proceedings, you agree to first attempt to resolve any dispute through good-faith negotiation by sending written notice to legal@clairos.com describing the claim and the relief sought. We will attempt to resolve the dispute within 30 days.

If unresolved, either party may initiate binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in Wisconsin by a single arbitrator. Class Action Waiver: disputes will be conducted only on an individual basis, not as a class or representative action. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property or confidential information.

15Contact

For questions about these Terms, please contact us: